Support

Help with the shelf, accounts, share links, and the Collector's Pass

Contact us

Write to support@mygameshelf.xyz. Include your device model, the app version, and the steps that led to the problem. Never send passwords or sign-in codes.

Your shelf and sync

MyGameShelf works without an account; your shelf lives on your device. Signing in (from the menu) keeps one shelf on every device. Signing out stops syncing and leaves your local shelf untouched; deleting the account from the app removes the synced copy from our server.

Share links

A shared shelf link is a live mirror of your shelf. You can take a link down from the app at any time; a link with no updates for 120 days expires on its own.

To report a shared shelf that contains something objectionable, use Report this shelf at the bottom of the shared page, or email support@mygameshelf.xyz with the link. We review reports within one business day and remove links that break the Terms of Use.

Purchases

The Collector's Pass is billed by the App Store or Google Play. Use Restore a pass in the Shop after reinstalling or switching devices. Refunds are handled by the store where you purchased.